Question 1

Will the concealed tissue & bin be visible after installation?

Accepted Answer

No. It uses a tile-in concealed design that allows it to blend with the wall finish and remain almost completely hidden.

Question 2

What material is the concealed tissue & bin made from?

Accepted Answer

The unit is made from high-quality Stainless Steel 304, ensuring durability and resistance to rust and moisture.

Question 3

Does the  hidden towel holder come with a warranty?

Accepted Answer

Yes. It comes with a 5-year warranty for reliability and peace of mind.

Question 4

Is the hidden towel holder compatible with all wall finishes?

Accepted Answer

Yes. It is suitable for various wall finishes and bathroom styles.

Question 5

What materials is the hidden towel holder made of?

Accepted Answer

It is made from Stainless Steel 304 and engineering plastic, ensuring durability and corrosion resistance.

Question 6

What is a hidden towel holder?

Accepted Answer

A concealed bathroom accessory designed to integrate seamlessly into tiled walls while keeping towels easily accessible.

Question 7

What is required for hidden flush installation?

Accepted Answer

Installation includes tile cutting, fixing the frame with adhesive, installing magnetic supports, and final adjustment. All required components are included.

Question 8

What type of flushing system does it support?

Accepted Answer

It features a dual flush system for efficient water control.

Question 9

What materials are used in the hidden toilet flush button?

Accepted Answer

The unit is made from durable plastic and stainless steel for long-term performance.

Question 10

Is this flush button compatible with all systems?

Accepted Answer

No. It is specifically designed to be compatible with Grohe concealed tank systems (original).

Question 11

What is a hidden toilet flush button?

Accepted Answer

It is a concealed flushing system installed behind the tile, allowing the flush button to remain completely invisible while maintaining full functionality.

Question 12

Where can the concealed tissue & bin be used?

Accepted Answer

It is suitable for residential bathrooms, hotels, luxury apartments, and commercial projects.

Question 13

What type of installation does the concealed tissue & bin require?

Accepted Answer

It requires tile-integrated installation inside a finished wall, and the tile thickness should be confirmed before installation.

Question 14

What is the function of the concealed tissue & bin unit?

Accepted Answer

It is a built-in unit that combines a tissue holder and a waste bin in one system, designed to stay hidden inside the wall for a clean, minimal look.

Question 15

What is HIDEK?

Accepted Answer

HIDEK is a premium brand specializing in hidden flush systems and concealed bathroom solutions, where innovation meets modern architectural design.

Question 16

What makes HIDEK different from traditional bathroom fittings?

Accepted Answer

HIDEK products are fully concealed inside the wall using tile-in systems, creating a seamless, clean surface with no visible components.

Question 17

Are HIDEK products suitable for luxury bathrooms?

Accepted Answer

Yes. They are designed for modern, high-end spaces that focus on minimal and architectural design.

Question 18

What are the main advantages of HIDEK products?

Accepted Answer

- Fully concealed tile-in design
- Clean, minimalist aesthetic
- Flush-to-wall integration with no protrusion
- Dual-flush precision mechanism
- Compatible with standard concealed cistern systems
- High-quality materials with long-term durability

Question 19

Do the products resist fingerprints and watermarks?

Accepted Answer

Yes. The surface is designed to minimize marks and make maintenance easy.

Question 20

How do I clean HIDEK products?

Accepted Answer

Clean using a soft, damp cloth. Avoid harsh chemicals or abrasive materials.

Question 21

How do I submit a warranty claim?

Accepted Answer

Contact customer support with your purchase details and issue description. Most claims are resolved within 48 hours.

Question 22

What happens if my product is discontinued?

Accepted Answer

An equivalent or upgraded replacement will be provided at no additional cost.

Question 23

Can the warranty be transferred?

Accepted Answer

Yes. The warranty can be transferred by providing proof of purchase and the new owner’s details.

Question 24

What does the warranty cover?

Accepted Answer

It covers manufacturing defects and mechanical failures under normal usage conditions.

Question 25

How do I activate my warranty?

Accepted Answer

The warranty is automatically activated upon purchase from an authorized retailer. Keep your receipt or order confirmation.

Question 26

What is the warranty period?

Accepted Answer

HIDEK products come with a standard 5-year warranty, with some components covered up to 10 years, depending on the product.

Question 27

Where can I see HIDEK products in person?

Accepted Answer

You can visit Abd El Aziz El Salab's showroom or meet us at exhibitions and events announced on our website.

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