Warranty & Support
Your Investment, Protected
Dual Warranty. Built for Long-Term Confidence.
10-Year Warranty – HIDEK
All external visible black components are covered by a 10-year HIDEK warranty against manufacturing defects and finishing quality issues under normal use conditions.
5-Year Warranty – GROHE
The internal mechanism and core functional components are covered by a 5-year GROHE warranty, in accordance with the manufacturer's official warranty policy.
Parts Replacement
In case of a covered manufacturing defect, the affected component will be replaced at no cost during its applicable warranty period.
Specialized Support
HIDEK provides dedicated technical support and after-sales service to ensure optimal product performance and long-term reliability.
What's Covered
Understand exactly what our warranty covers and what falls outside its scope.
Covered
- Manufacturing defects in materials
- Mechanical component failures
- Finish deterioration under normal use
- Flush mechanism malfunctions
- Seal and gasket failures
Not Covered
- Damage from improper installation
- Normal wear and tear
- Damage from misuse or accidents
- Cosmetic damage after installation
- Damage from use of harsh chemicals
How to Make a Claim
We've made the warranty claim process simple and straightforward.
Contact Support
Reach out via phone, email, or WhatsApp with your order details.
Describe the Issue
Provide details and photos of the problem for assessment.
Receive Confirmation
Our team reviews your claim and confirms coverage within 48 hours.
Resolution
Receive replacement parts or schedule a service visit.
Extended Warranty Available
Extend your peace of mind with our optional extended warranty program. Add up to 5 additional years of coverage at the time of purchase.
Learn MoreFrequently Asked Questions
Common questions about our warranty coverage and claims process.
Need More Information?
Our support team is ready to answer any questions about warranty coverage, claims, or product support.